Frequently Asked Questions

To comply with regulatory requirements, we need to verify your identity. You'll need to provide:

• Proof of Identity: A valid government-issued photo ID such as a passport, driver's license, or national ID card
• Proof of Address: A recent utility bill, bank statement, or official government correspondence (issued within the last 3 months) showing your name and address

For higher investment tiers or certain jurisdictions, additional documentation may be required.

If you've forgotten your password, follow these steps:

1. Click on "Login" in the top right corner of our website
2. Select "Forgot Password?" below the login form
3. Enter the email address associated with your account
4. Check your email for a password reset link
5. Follow the link and create a new secure password

For security reasons, password reset links expire after 30 minutes. If you don't receive the email, check your spam folder or contact our support team.

We strongly recommend enabling two-factor authentication for additional security:

1. Log in to your TideVest account
2. Go to "Settings" > "Security"
3. Click "Enable Two-Factor Authentication"
4. Choose your preferred 2FA method (Authenticator app or SMS)
5. Follow the on-screen instructions to complete the setup

For optimal security, we recommend using an authenticator app like Google Authenticator or Authy rather than SMS verification.

No, each individual is permitted to have only one TideVest account. This policy is in place to comply with regulatory requirements and to prevent fraudulent activities.

If you need to manage investments for different purposes (personal, business, etc.), you can create different investment portfolios within your single account. This allows you to track and manage separate investment strategies while maintaining compliance with our terms of service.

TideVest achieves high returns through a combination of strategic approaches:

• Advanced Trading Algorithms: Our proprietary AI trading systems identify market inefficiencies and profitable trading opportunities across multiple exchanges.
• Strategic Position Management: We employ sophisticated risk management techniques to maximize gains while limiting downside exposure.
• Market-Making Activities: We provide liquidity to various cryptocurrency markets, earning spreads and fees.
• Arbitrage Opportunities: Our systems automatically identify and execute price discrepancies across different exchanges.
• Staking and Yield Farming: We utilize DeFi protocols to generate additional yield on held assets.

Our team of financial experts and data scientists continuously refine our strategies to adapt to changing market conditions.

Our lock-up periods vary by investment product:

• Silver Tier: No lock-up period. You can withdraw your funds at any time.
• Stable Coin Fund: No lock-up period. You can withdraw your funds at any time.
• AI Trading Strategy: 7-day lock-up period for new deposits. After this initial period, you can withdraw your funds at any time.

While we offer flexible withdrawal options, we recommend maintaining your investments for longer periods to maximize compound returns and minimize the impact of market volatility.

Yes, you can reallocate your investments between different products through your dashboard at any time, subject to the following conditions:

• For products with a lock-up period, you'll need to wait until the lock-up period ends before changing your allocation.
• Reallocations are processed within 24 hours.
• There are no fees for reallocating funds between TideVest investment products.

To reallocate your investments, go to your dashboard, select "Portfolio Management," and use the reallocation tool to adjust your investment distribution.

While we implement sophisticated risk management strategies, cryptocurrency investments involve several risks:

• Market Volatility: Cryptocurrency prices can fluctuate significantly in short periods.
• Regulatory Risk: Changes in government regulations may impact cryptocurrency markets.
• Technical Risk: Blockchain technology is still evolving and may face technical challenges.
• Liquidity Risk: Some cryptocurrencies may be difficult to convert to cash quickly without affecting their price.
• Counterparty Risk: Exchanges or other third parties may face operational issues or security breaches.

We mitigate these risks through diversification, advanced security measures, and continuous market monitoring, but it's important to invest only what you can afford to lose.

The minimum deposit amounts vary by investment product and payment method:

• Silver Tier: $100 minimum investment
• Stable Coin Fund: $500 minimum investment
• AI Trading Strategy: $1,000 minimum investment

For cryptocurrency deposits, the minimum amount is equivalent to $50 worth of the selected cryptocurrency. For bank transfers, the minimum deposit is $100. Credit/debit card deposits have a minimum of $250.

To withdraw your funds from TideVest:

1. Log in to your TideVest account
2. Navigate to "Wallet" > "Withdrawals"
3. Select the investment product you wish to withdraw from
4. Enter the amount you wish to withdraw
5. Choose your preferred withdrawal method (cryptocurrency or bank transfer)
6. Provide the necessary details (wallet address or bank information)
7. Confirm the withdrawal request

For security purposes, all withdrawal requests require email confirmation and, if enabled, two-factor authentication approval.

Withdrawal processing times vary based on the withdrawal method:

• Cryptocurrency withdrawals: Processed within 24 hours, usually much faster. Once processed, blockchain confirmation times apply (typically 10-60 minutes depending on the cryptocurrency).
• Bank transfers: Processed within 1-3 business days. Once processed, it may take an additional 1-5 business days for the funds to appear in your bank account, depending on your bank and location.

For the AI Trading Strategy, please note that the 7-day lock-up period applies to new deposits. After this period, withdrawals follow the standard processing times.

Yes, there are some fees associated with withdrawals:

• Silver Tier: 1% withdrawal fee
• Stable Coin Fund: 0.5% withdrawal fee
• AI Trading Strategy: 2% withdrawal fee

Additionally, there are network fees for cryptocurrency withdrawals (varies by cryptocurrency) and a $25 fee for international wire transfers.

Withdrawal fees are automatically deducted from the withdrawal amount. The minimum withdrawal amount is $50 or equivalent in cryptocurrency.

If you notice any suspicious activity on your account, take these immediate steps:

1. Change your password immediately if you still have access to your account.
2. Contact our security team at [email protected] or call our emergency hotline at +1 (555) 123-9999.
3. Enable two-factor authentication if it's not already enabled.
4. Review recent account activity in your dashboard to identify unauthorized transactions.
5. Check your email for any unauthorized password reset requests.

Our security team is available 24/7 to assist with potential security incidents. The sooner you report suspicious activity, the better we can help protect your account.

We take the protection of your personal information seriously and employ various measures:

• Data Encryption: All personal data is encrypted both in transit and at rest.
• Limited Access: Only authorized personnel with a legitimate business need can access customer information.
• Compliance: We adhere to global data protection regulations, including GDPR and CCPA.
• Secure Infrastructure: Our systems are hosted in SOC 2 Type II certified data centers.
• Data Minimization: We collect only the information necessary to provide our services and comply with regulations.
• Regular Assessments: We conduct regular privacy impact assessments and data protection audits.

For more details on how we handle your personal information, please review our Privacy Policy.

Yes, TideVest operates within applicable regulatory frameworks:

• We are registered as a Money Services Business (MSB) with FinCEN in the United States.
• We comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements in all jurisdictions where we operate.
• We maintain appropriate licenses for financial services in key markets.
• We work with regulatory bodies to ensure compliance with evolving cryptocurrency regulations.

The cryptocurrency industry is still developing regulatory frameworks in many jurisdictions. We actively monitor regulatory developments and adapt our practices to maintain compliance.

Yes, you can access your TideVest account from multiple devices, but we have security measures in place to protect your account:

• When you log in from a new device or browser, we'll send you a verification code via email.
• If you have two-factor authentication enabled, you'll need to provide the 2FA code as well.
• You can view all devices currently logged into your account in the "Security" section of your settings.
• You can remotely log out from any device if you suspect unauthorized access.

For security reasons, we recommend limiting access to your account to your personal devices and using secure, private networks when accessing your account.

Our fees are charged as follows:

• Management Fees: Calculated daily and deducted monthly. These fees are prorated based on your investment period.
• Performance Fees: Calculated and charged on a monthly basis, based on the new profits generated during that month.
• Withdrawal Fees: Deducted at the time of withdrawal from the withdrawal amount.
• Payment Processing Fees: Charged at the time of deposit.

All fees are automatically calculated and displayed in your account dashboard. You can view a detailed breakdown of all fees charged in the "Transaction History" section of your account.

No, TideVest does not charge any hidden fees. All applicable fees are clearly disclosed in our fee schedule and are visible in your account dashboard before you confirm any transaction.

We believe in complete transparency regarding our fee structure. If you have any questions about specific fees or charges on your account, please contact our customer support team for clarification.

Yes, we offer tiered fee discounts based on your total investment amount:

These discounts are automatically applied based on your total investment across all TideVest products. Discounts are calculated on the base fee rates.

For institutional investors with allocations exceeding $1,000,000, please contact our institutional services team for customized fee arrangements.

Tax treatment of cryptocurrency investments varies by country and jurisdiction. TideVest does not provide tax advice, but we do offer resources to help you with tax reporting:

• Annual investment statements summarizing your activity
• Transaction history exports in CSV format for tax preparation
• Integration with popular crypto tax software (CoinTracker, CryptoTrader.Tax, TokenTax)

You are responsible for reporting and paying taxes on your investment gains according to the laws in your jurisdiction. We recommend consulting with a tax professional familiar with cryptocurrency investments for personalized advice.

Blockchain is a distributed database or ledger that is shared among computer network nodes. As a database, a blockchain stores information electronically in digital format. The innovation with blockchain is that it guarantees the fidelity and security of data records and generates trust without the need for a trusted third party.

Key features of blockchain technology include:

• Distributed Ledger: All network participants have access to the distributed ledger and its immutable record of transactions.
• Immutability: Once a transaction is recorded, no participant can alter or tamper with it.
• Consensus Mechanisms: Network participants use various methods (like Proof of Work or Proof of Stake) to verify and validate transactions.
• Transparency: Transactions are visible to all participants while maintaining privacy through cryptographic methods.
• Smart Contracts: Some blockchains (like Ethereum) support self-executing contracts with the terms directly written into code.

While blockchain technology is most known for its role in cryptocurrency systems, it has applications in many other fields, including supply chain management, voting systems, and identity verification.

Cryptocurrencies can be categorized into several types based on their purpose and technology:

• Payment Cryptocurrencies: Designed primarily as a medium of exchange. Examples include Bitcoin (BTC), Litecoin (LTC), and Bitcoin Cash (BCH).
• Platform Cryptocurrencies: Support the development of decentralized applications (dApps) and smart contracts. Examples include Ethereum (ETH), Solana (SOL), and Cardano (ADA).
• Stablecoins: Cryptocurrencies designed to minimize price volatility, often by being pegged to a stable asset like the US dollar. Examples include Tether (USDT), USD Coin (USDC), and DAI.
• Privacy Coins: Focus on providing private and anonymous transactions. Examples include Monero (XMR) and Zcash (ZEC).
• Utility Tokens: Provide access to a specific product or service within a platform. Examples include Basic Attention Token (BAT) and Filecoin (FIL).
• Governance Tokens: Give holders voting rights in decentralized protocols. Examples include Uniswap (UNI) and Compound (COMP).
• Non-Fungible Tokens (NFTs): Represent ownership of unique digital or physical items. While not cryptocurrencies in the traditional sense, they use the same blockchain technology.

Each type of cryptocurrency serves different purposes in the broader blockchain ecosystem, and many projects combine multiple features.

A cryptocurrency wallet is a digital tool that allows you to store, send, and receive cryptocurrencies. Despite the name, crypto wallets don't actually store your cryptocurrencies — instead, they store the private keys that give you access to your crypto assets on the blockchain.

Types of cryptocurrency wallets include:

• Hot Wallets (Online): Connected to the internet and more convenient for frequent transactions.
  • Web Wallets: Accessible through a web browser
  • Mobile Wallets: Applications on smartphones
  • Desktop Wallets: Software on computers
• Cold Wallets (Offline): Not connected to the internet, offering better security for long-term storage.
  • Hardware Wallets: Physical devices like Ledger or Trezor
  • Paper Wallets: Printed documents containing keys
• Custodial Wallets: A third party (like TideVest) holds your private keys on your behalf.
• Non-custodial Wallets: You maintain full control of your private keys.

When you invest with TideVest, we use a combination of hot and cold wallets to manage your cryptocurrency assets, with the majority stored in secure cold storage for maximum protection.

Cryptocurrency prices are influenced by a complex mix of factors:

• Supply and Demand: Limited supply (like Bitcoin's 21 million cap) combined with changing demand affects prices.
• Market Sentiment: News, social media, and public perception can cause significant price swings.
• Regulatory Developments: Government regulations and policies regarding cryptocurrencies.
• Technology Advancements: Updates, forks, or improvements to a cryptocurrency's underlying technology.
• Market Manipulation: Due to relatively low liquidity in some markets, large holders ("whales") can influence prices.
• Integration and Adoption: Acceptance by businesses, financial institutions, and payment processors.
• Macroeconomic Factors: Inflation, monetary policy, and global economic conditions.
• Correlation with Other Markets: Increasingly, cryptocurrencies show correlation with traditional financial markets.
• Mining Costs and Difficulty: For proof-of-work cryptocurrencies, the cost and difficulty of mining.

These factors interact in complex ways, contributing to the high volatility seen in cryptocurrency markets. TideVest's investment strategies are designed to navigate this volatility and identify profitable opportunities while managing risk.