Privacy Policy

Introduction

TideVest ("we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience when using our platform and services. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information through your use of our website, applications, and other online services (collectively, our "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

We collect several types of information from and about users of our Services, including:

Personal Information

Personal information is data that can be used to identify you directly or indirectly. The personal information we collect may include:

• Contact Information: Name, email address, postal address, phone number
• Account Information: Username, password, account preferences
• Financial Information: Bank account details, payment card information, cryptocurrency wallet addresses
• Identity Verification Information: Government-issued ID, date of birth, social security number or tax ID (as required by applicable regulations)
• Profile Information: Investment preferences, risk tolerance, investment goals

Non-Personal Information

We also collect information that does not directly identify you, including:

• Usage Data: Information about how you interact with our Services, such as the features you use, the pages you visit, and the time spent on our platform
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Location Information: General location based on IP address or more precise location when permitted by you

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and manage your account
• Comply with legal and regulatory requirements, including Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• Communicate with you about your account, updates to our Services, and promotional offers (if you have opted in)
• Personalize your experience and provide tailored content and investment recommendations
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect the rights, property, and safety of TideVest, our users, and others

Legal Basis for Processing (for EEA, UK, and Brazilian Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Brazil, we only process your personal information when we have a valid legal basis, including:

• Contractual Necessity: To perform the contract we have with you, such as providing our investment services
• Legitimate Interests: For our legitimate business interests, such as improving our Services and preventing fraud
• Compliance with Legal Obligations: To comply with applicable laws and regulations
• Consent: With your consent, which you can withdraw at any time

Information Sharing

We may share your information with the following categories of recipients:

Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Business Partners

We may share information with business partners to offer you certain products, services, or promotions.

Legal and Regulatory Authorities

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when we have your consent to do so.

We do not sell your personal information to third parties for monetary consideration.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our Services
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Services
• Functionality Cookies: Used to recognize you when you return to our Services
• Targeting Cookies: Record your visit to our Services, the pages you have visited, and the links you have followed

Your Cookie Choices

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect certain features or services of our Services.

Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Due to the lack of a common interpretation of Do Not Track signals across the industry, we do not currently respond to Do Not Track signals.

Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Portability

You may request access to the personal information we hold about you and request a copy of your information in a structured, commonly used, and machine-readable format.

Correction

You may request that we correct inaccurate or incomplete personal information about you.

Deletion

You may request that we delete your personal information in certain circumstances, subject to legal retention requirements.

Restriction and Objection

You may request that we restrict the processing of your personal information or object to our processing of your personal information.

Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section. Please note that some of these rights may be limited where we have compelling reasons to continue processing your information.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

• Encryption of sensitive personal and financial information
• Regular security assessments and penetration testing
• Multi-factor authentication for account access
• Strict access controls for employee access to user data
• Regular security training for all employees

However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

International Data Transfers

TideVest is based in the United States, and we process and store information on servers located in the United States. If you are located outside the United States, please be aware that information we collect may be transferred to and processed in the United States or other countries where our service providers are located.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure that any transfer of your personal information to countries outside these regions is done in accordance with applicable data protection laws, including by implementing appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Policy Updates

We may update this Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you through a notice on our website or by email prior to the change becoming effective.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our website and this Privacy Policy to check for any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Data Protection Officer at:

For individuals in the European Union, we have appointed a representative who can be contacted at: [email protected]